Purchase & Rental Terms

• Unused or partially used Bikepasses and Skipasses are not refundable under our standard cancellation terms.
• Incorrectly booked passes are not automatically refundable.
• Illness or injury may entitle the customer to a refund in accordance with our specific illness policy.
• In the event of illness or injury, the customer must contact us and be able to provide a valid medical certificate.
• Under our terms, refunds due to illness also apply to affected members of the same household.

Contact avbokning@skibikehike.se with any questions regarding refunds.

Season passes

Season passes are non-refundable if the resort has been open and available to guests for at least 15 days during the relevant season.

Any refunds in the event of major operational disruptions or other exceptional circumstances will be handled in accordance with applicable terms and consumer protection regulations. 

Existing and new cards

• If you already have a Bikepass or Skipass on a keycard, you can reload the card online.
• A loaded card can be used directly at the lifts.
• New keycards can be collected from the rental shop or the Skipass/Bikepass machine at the resort.
• A keycard costs SEK 60 and is sold without a lift pass loaded onto it.

Wellness allowance

To receive a correct receipt for a wellness allowance, the person using the allowance must make their booking separately.

We cannot split or amend receipts retrospectively.

3. CANCELLATIONS AND REFUNDS

We understand that plans can change. We therefore have specific cancellation rules for our different services.

Ski school and rentals

• Cancellations must be made no later than 24 hours before the resort opens on the day of arrival.
• Cancellations must be made via avbokning@skibikehike.se. 
• No refund will be issued for later cancellations or no-shows.
• Unused equipment or lessons are not refundable, except in cases covered by our illness policy or other applicable rules.

Illness and injury

If illness or injury prevents the customer from using their booking, a refund may be granted upon presentation of a valid medical certificate.

To apply for a refund:

1. Contact avbokning@skibikehike.se. 
2. Provide your booking number and name.
3. Attach a medical certificate confirming that you are unable to participate in the activity.
4. Await our response.
   

Refunds are processed in accordance with our illness policy and also cover affected members of the same household.

Cancellation by SkiBikeHike

If Ski Bike Hike needs to cancel a booked activity or service, we will contact the customer.

Depending on the circumstances, the customer will be offered rebooking or a refund for the part of the service that cannot be provided.

Closures and operational disruptions

In the event of severe weather, technical problems, safety risks or other circumstances affecting operations, lifts, slopes, trails or other parts of the resort may be temporarily closed.

We will communicate such changes via our available information channels.

Any compensation will be assessed based on the product purchased, the extent of the operational disruption and applicable consumer protection regulations.

4. SKI SCHOOL

Booking

• Ski school lessons are subject to available times and instructors.
• The booking is confirmed once payment has been completed and the booking confirmation has been sent.
• Please check that the correct participant, level, date and time are stated.

Cancellation

Cancellations must be made no later than 24 hours before the resort opens on the day of arrival.

In the event of illness or injury, our specific refund terms apply upon presentation of a medical certificate.

Cancelled lesson

We reserve the right to change or cancel lessons if special circumstances mean that a lesson cannot be carried out safely or appropriately.

If we cancel a lesson, the customer will be offered rebooking or a refund in accordance with our cancellation terms.

Participation and safety

• Participants are responsible for arriving on time for their lesson.
• Participants must have suitable and approved equipment.
• The instructor’s safety instructions must always be followed.
• For minors, the guardian is responsible for providing accurate information about the child’s age, skill level and any circumstances relevant to the instruction.

5. RENTAL TERMS

Rentals

• Valid identification must be presented upon request when renting equipment.
• Equipment must be used for its intended purpose and in accordance with staff instructions.
• The renter is responsible for returning the equipment on time and in the same condition as when it was provided, except for normal wear and tear.

Rental period

• Equipment may be collected no earlier than the day on which the rental period begins.
• Any extension of the rental period must be approved and paid for before the original rental period expires.
• If a new rental day begins, the full daily rate will be charged.
• Equipment not returned within the agreed time may incur additional charges.

Damage or loss

The renter is responsible for damage to or loss of rented equipment to the extent provided by law and according to the circumstances of the damage.

• Damage or loss must be reported immediately to the rental staff.
• If damage is caused by negligence or improper use, the renter may be liable for compensation.
• For lost, stolen or unreturned equipment, compensation equivalent to the value of the equipment may be charged.
• The renter will not be charged for normal wear and tear or manufacturing defects.

Equipment left at the resort

Equipment left elsewhere at the resort and not returned to the rental shop will be charged at SEK 300 per item.

Payment and refunds

Rental fees are paid in advance.

Refunds due to illness or injury are handled in accordance with our cancellation policy and require a medical certificate.

6. PROTECTION PACKAGE

Payment and refunds

Our protection package provides additional protection if rented equipment is damaged or stolen during the rental period.

What is covered?

The protection package covers:

• Bicycles
• Skis
• Snowboards
• Ski boots
• Ski poles
• Helmets

Deductible and replacement

For an approved case of damage or theft, a deductible of SEK 600 applies when the protection package has been added.

If the damage or theft is covered by the protection package, replacement equipment can be collected without any additional rental charge for the remainder of the rental period.

Exclusions

The protection package does not cover:

• Damage caused by obvious negligence or improper handling.
• Damage caused by skiing or cycling on gravel, asphalt or surfaces for which the equipment is not intended.

In the event of damage

If the equipment is damaged, it must be presented to the rental staff immediately.

In the event of theft

In the event of theft:

1. The renter must contact the rental shop immediately.
2. The renter must report the theft to the police.
3. The police report must be presented to the rental staff.

Storage

Rented equipment must be kept locked away overnight. The renter is responsible for ensuring that the equipment is stored securely.

7. RULES AND SAFETY

Ski Bike Hike follows SLAO’s guidelines and rules for lift-accessed skiing and cycling.

We expect all guests to follow the resort’s safety regulations, signage and staff instructions.

Skiing

All guests must follow SLAO’s rules for lift-accessed downhill skiing according to Lilla Gula or Lilla Gröna.

Cycling

The following requirements apply to lift-accessed cycling:

• Full-face helmet.
• Back protector.
• Bicycle with front and rear disc brakes.

We also recommend additional protective equipment such as knee pads, elbow pads, gloves and upper-body protection.

Opening hours

Skiing and cycling outside the resort’s official opening hours is prohibited.

Safety and responsibility

Guests are responsible for choosing slopes or trails appropriate to their own skill level and ability.

Safety instructions from staff must always be followed.

SLAO rules:
https://www.slao.se/fakta/utforsakarens-trafikregler/ 

8. MINORS AND GUARDIANS

Guardians are responsible for minors during their visit to Ski Bike Hike.

This includes ensuring that:

• The child has appropriate equipment and protective gear.
• The child follows the resort’s rules.
• The child has the appropriate skill level for the booked activity.
• Staff receive relevant information about the child before ski school or another activity.

Specific safety requirements and recommendations apply to cycling in accordance with the resort’s cycling rules.

9. PERSONAL DATA AND PRIVACY

UC Skidcenter AB processes personal data in order to manage bookings, payments, rentals, customer service and other administrative tasks related to our services.

We process personal data in accordance with the General Data Protection Regulation (GDPR).

This may include:

• Name and contact details.
• Booking and payment information.
• Information required to administer ski school and rentals.

Personal data is retained only for as long as necessary for the relevant purpose or for as long as we are legally required to retain it.

Information about how we process personal data, your rights and how to contact us can be found in our privacy policy.

10. COMPLAINTS AND FEEDBACK

We want our guests to be satisfied with their visit.

If you experience a problem with a booked service, equipment or any other part of our operations, please contact us as soon as possible.

Please describe what happened and, if possible, provide:

• Booking number.
• Date of visit.
• The product or service concerned.
• How you would like us to assist you.

11. SPECIAL EVENTS AND OPERATIONAL DISRUPTIONS

Circumstances beyond our control, such as extreme weather conditions, decisions by public authorities, major technical failures or other extraordinary events, may affect our operations.

We will do our best to inform guests of any changes and find appropriate solutions.

Any questions regarding refunds or compensation will be handled in accordance with the terms applicable to the relevant product.

12. CONTACT DETAILS

UC Skidcenter AB 
Ski Bike Hike Ulricehamn 

Vist 922 
523 90 Ulricehamn 

Phone: 0321-345 245 

General enquiries: 
info@skibikehike.se 

Bookings: 
bokning@skibikehike.se 

Cancellations: 
avbokning@skibikehike.se 

Website: 
https://skibikehike.se/en

We look forward to welcoming you to Ski Bike Hike Ulricehamn!